1. Who we are
FieldCrew is a software platform that helps field service businesses track job-based labor, payroll, and operational performance.
Legal entity: FieldCrew Ltd
Registered address: [Insert address]
Contact email: privacy@fieldcrew.app
In most cases, the business using FieldCrew (your employer or company) is the data controller, and FieldCrew acts as a data processor/service provider on their behalf.
For website visitors and account owners, FieldCrew may act as the data controller.
2. Scope
This Privacy Policy applies to information processed by FieldCrew in connection with:
- Our website
- The FieldCrew platform and mobile/web applications
- Onboarding and account setup
- Customer support and communications
It applies to:
- Account owners and administrators
- Workers invited into a workspace
- Website visitors
3. Information we collect
Account and profile information
- Name, work email address, company name, and role.
- Authentication data (login status, access permissions).
- Subscription and billing-related metadata.
Operational and platform data
- Job records, timesheets, and labor tracking data.
- Reporting outputs and performance metrics.
- System logs, timestamps, and usage activity.
- Configuration settings for payroll and workflows.
Support and communications
- Messages submitted via forms, email, or support tools.
- Files, screenshots, or attachments provided for troubleshooting.
- Feedback and product request information.
4. How we use information
- Provide and operate the FieldCrew platform.
- Authenticate users and manage access control.
- Generate reports and insights requested by customers.
- Process billing and manage subscriptions.
- Respond to support requests and resolve issues.
- Improve product performance, reliability, and security.
- Monitor usage to prevent misuse or abuse.
- Comply with legal obligations and enforce service terms.
5. Legal basis for processing (UK/EU users)
Where applicable under UK GDPR / GDPR, we rely on:
- Contractual necessity to provide the FieldCrew service.
- Legitimate interests to improve the product, ensure security, and operate efficiently.
- Legal obligations where required by law.
- Consent where required (for example, certain cookies or communications).
7. International data transfers
FieldCrew and its providers may process data in multiple countries, including outside the UK/EU.
Where required, we implement appropriate safeguards such as standard contractual clauses and secure data transfer mechanisms.
8. Data retention
We retain data only as long as necessary to:
- Provide the service.
- Meet contractual obligations.
- Resolve disputes.
- Comply with legal requirements.
Customers may request export or deletion of data via support. Requests are processed in line with legal and operational requirements.
9. Security
- Role-based access control (least privilege).
- Encryption in transit (TLS).
- Secure infrastructure and storage protections.
- Logging, monitoring, and incident response processes.
- Controlled access to production systems.
10. Data breaches
If a data breach occurs that affects your personal data, we will notify affected parties where required by applicable law.
11. Your rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Restrict or object to certain processing.
- Request data portability.
If you are part of a company using FieldCrew, you should first contact your employer or account administrator.
You can also contact us directly at privacy@fieldcrew.app, and we will assist or route your request appropriately.
12. US privacy rights
FieldCrew does not sell personal data.
If you are a US resident (including California), you may have rights to request access to your data and request deletion of your data.
To exercise these rights, contact privacy@fieldcrew.app.
13. Marketing and communications
Where applicable, we may send service-related or product communications.
You can opt out of non-essential communications at any time by:
- Using the unsubscribe link.
- Contacting us directly.
We comply with applicable email marketing laws, including CAN-SPAM requirements.
14. Children's privacy
FieldCrew is designed for business use and is not intended for individuals under 18. We do not knowingly collect personal data from children.
15. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
16. Contact
For privacy-related questions or requests:
Email: privacy@fieldcrew.app
Support: Available via the FieldCrew platform and website