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Help: Troubleshooting Matrix

Use this matrix to move quickly from symptom to likely cause and corrective action.

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Troubleshooting matrix

SymptomLikely causeFixGuide
Overrun numbers look too highMissing/incorrect estimates or job mapping errorsVerify estimate fields and ensure time entries map to correct jobsOpen guide
Overtime spikes unexpectedlyLate schedule changes or repeated high-variance jobsReview overtime-by-worker and apply reduction playbookOpen guide
Payroll export totals do not reconcileUnapproved or incomplete timesheet entriesComplete approval checkpoint before export runOpen guide

Escalation path

If a problem persists after documented fixes, capture exact route, timestamp, and screenshot, then escalate through support.

Related: FAQ

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  • Troubleshooting matrix
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