Objective
Lower avoidable overtime costs while maintaining service quality and schedule reliability.
Diagnose overtime sources
- Recurring overrun jobs.
- Uneven worker allocation by day/time window.
- Late changes and reactive dispatching patterns.
Interventions
- Adjust schedule buffers for high-variance job categories.
- Redistribute work based on recent overtime concentration.
- Require exception note on overtime above threshold.
Monitor outcomes
- Overtime hours by worker and by week.
- Overtime premium trend vs baseline.
- Service quality and completion impact after changes.
Related: Estimate Accuracy Playbook